-228x228.JPG "LIAN SHENG ROBOT CAR B-01")
-228x228.jpg "Agyrax 25 mg 15 comprimes")
-228x228.jpg "HP 901 Tri color Original Ink Cartridge")
-228x228.jpg "YI Dome Camera 720p HD Indoor Pan/Tilt/Zoom Wireless IP Security Surveillance System with Night Vision, Motion Tracking - Cloud Service Available (White)")
-228x228.jpg "COYO ALMOND SOAP")
-228x228.jpg "Brother Tn430 Toner Cartridge 3000pages Black")
-228x228.jpg "annabelle 2")
Harvard Business Review on Customer Relationship Management
This collection of cutting-edge articles will help organizations understand how to build customer loyalty through unique relationship-building strategies such as partnerships, branding, and superlative customer service. Contents include: Co-opting Customer Competence by C.K. Prahalad and Venkatram Ramaswamy; Get Inside the Lives of Your Customers by Patricia B. Seybold; The Old Pillars of New Retailing by Leonard L. Berry; Want to Perfect Your Company's Service?: Use Behavioral Science by Richard B. Chase and Sriram Dasu; Don't Homogenize, Synchronize by Mohanbir Sawhney; Firing Up the Front Line by Jon R. Katzenbach and Jason A. Santamaria; Preventing the Premature Death of Relationship Marketing by Susan Fournier, Susan Dobscha, and David Glen Mick; and See Your Brands Through Your Customers' Eyes by Chris Lederer and Sam Hill.
| Pharmacy | |
| Description | Harvard Business School Press Harvard Business Press 192 pages |
