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Where do you deliver?
Currently, Eko Market Hub deliver everywhere in Cameroon only. Nevertheless, our plan is soon to start delivering in the following Countries: Equatorial Guinea, Gabon, Congo, Chad, Niger.
How long do you take to deliver following an order?
Our standard delivery timeline is 2-6 business days. As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way. You will be contacted by telephone by our dispatch personnel on the day of delivery to confirm your availability.
Where are you located?
Our corporate office is located in Douala. We also have a showroom design to greet and meet, showcase our expertise. Once we receive your order, we will deliver it to your doorstep. Visit us if you have a chance and one of our colleagues will take care of you!
Can I pick up my item instead of having it delivered?
EkoMarketHub.com offers a convenient delivery service to your home or office. We also provide pick up in our showroom and we encourage you to take advantage of this feature as you enjoy zero shipment fees coupled with a chance to receive up to 3% discount payable to you in cash during the pick up! Click here to get our location
How do you charge for shipping?
A charge is applied based on your order weight and your shipping address. For a limited time and occasionally, we will be doing free delivery in selected area through our partner SMS.
What if I am not home at the time of delivery?
Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, a re-delivery will be scheduled within 2 days. Please note that your order will be canceled after 3 delivery attempts. If the order was fully paid, you will have to pick it up in our showroom upon appointment and or calling the customer service.
Can my order be delivered to an office address?
Yes. Your order can be delivered to any address that is convenient for you. Make sure you enter this address in the “shipping address” field when you complete your checkout. You may want to add additional comments as you think necessary.
If I have not yet received my items, what can I do?
If you have not received your items or heard from our dispatch team 4 days after placing your order, kindly contact us on +237 690 802 254 or +237 650 361 888 (call or WhatsApp) or send an email at hello@ekomarkethub.com . Make sure you have your order number handy. Your order number will be in the e-mail you received when your order was confirmed.
How do I track my order?
You will receive an e-mail once your order is confirmed and another e-mail once your order has been shipped. If you have any concerns, contact our customer service team at +237 690 802 254 or +237 650 361 888 (call or WhatsApp) or send an email at hello@ekomarkethub.com
If I order multiple items, will I receive all my items in a single package?
We always strive to send you a complete package with all of your order items. However, we may delivery items separately in order to ensure timely delivery. If you have any questions about one or all of your items, please contact the customer service team at +237 690 802 254 or +237 650 361 888 (call or WhatsApp) or send an email at Hello@ekomarkethub.com
